Program Analyst (Systems Redesign Coordinator)

About the role

The CPAC is a regionally consolidated business entity established to entrance revenue operation throughout the VHA Network by standardization and consolidation of functions and the integration of VHA and industry best practices. This position is located in a Consolidated Patient Account Center (CPAC) Program Management Office (PMO) Quality and Performance Division.

Major duties: Major Duties include, but are not limited to: Develops, implements, evaluates, and sustains system redesign and continuous process-improvement programs aligned with CPAC priorities, organizational transformation initiatives, and strategic goals. Applies and integrates Systems Redesign, Lean, Lean Six Sigma, and other appropriate improvement methodologies to address operational and financial needs; improve healthcare quality, safety, effectiveness, and efficiency; and ensure the responsible management, analysis, and use of financial resources and data. Reviews current revenue-cycle and process-improvement literature to identify evidence-based practices and opportunities to enhance system redesign activities. Plans and manage studies involving complex healthcare and operational issues; analyzes findings and develops statistical, graphical, and narrative reports. Designs, standardizes, and delivers continuous process-improvement training, coaching, and technical assistance to leadership, frontline staff, and multidisciplinary teams. Serves as a liaison among the assigned facility, CPAC management, regional executive leadership team, and other stakeholders; facilitate communication and collaboration related to system redesign activities. Monitors implementation, evaluates outcomes, and develops sustainment plans to ensure redesigned processes are adopted and maintained. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level (GS-12) without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 8:00am - 4:30pm Compressed/Flexible: May be discussed to meet the needs of the agency. Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Systems Redesign Coordinator)/PD05398A and PD02206A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/23/2026. GS-11 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-12 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-09, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying the principles, methods, and strategies of VHA Systems Redesign, Lean, Lean Six Sigma, and other quality- and performance-improvement methodologies. Using statistical and nonstatistical process-improvement tools and techniques, such as Pareto charts, run charts, histograms, root-cause analysis, and 5S. Developing and delivering instructional programs, training, coaching, and technical assistance to leadership, frontline staff, and multidisciplinary teams regarding redesigned processes and improvement methods. Preparing briefing materials, statistical and narrative reports, presentations, and recommendations for leadership and other stakeholders. ~OR~ Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or equivalent doctoral degree, 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M. (if related). Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. (TRANSCRIPTS REQUIRED) ~OR~ Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and successfully completed graduate education that demonstrates the ability to perform the duties of this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-11, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying the principles, methods, and strategies of VHA Systems Redesign, Lean, Lean Six Sigma, and other quality- and performance-improvement methodologies. Applying systems thinking, systems engineering, organizational behavior, change-management, and performance-improvement principles to address complex operational problems. Using statistical and nonstatistical process-improvement tools and techniques, such as Pareto charts, run charts, histograms, root-cause analysis, and 5S. Evaluating existing programs, services, processes, and workflows; identifying improvement opportunities; and developing recommendations for change. Planning, coordinating, and managing improvement projects, including developing project plans, establishing milestones, coordinating activities across multiple departments or organizational units, and monitoring project progress. Developing and delivering instructional programs, training, coaching, and technical assistance to leadership, frontline staff, and multidisciplinary teams regarding redesigned processes and improvement methods. Preparing briefing materials, statistical and narrative reports, presentations, and recommendations for leadership and other stakeholders.

Immediate Office of the Assistant Secretary for Human Resources and Administration

Source: USAJOBS, read 11/15/2026. Apply on the source’s own site.